Clerk/Receptionist Radiology: FT 9:30a-6p

Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career. 
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:  Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What you will do:

• Explain the general consent form and HIPAA – Notice of Privacy Practices to patients.  Obtain signature on all appropriate paperwork.  Scan customer’s ID, insurance cards, patient orders and other necessary forms into the computer.  Order appropriate exam for customer while making sure the orders are validated and appropriate medical necessity passes for Medicare patients or provide the customer with the ABN for signature.  Check for prior authorizations on required procedures before exam is performed.  Notify appropriate department of patient’s arrival.  Check lab orders for medical necessity and order labs to the holding room to be drawn before exam. 
• Performs short registration on patients if not pre-registered.  Ensures patient flow is maintained and informs appropriate department so issues are resolved in a timely manner.  Alerts patient of wait time or any delay for service.
• Print daily schedules from Community Wide Scheduling for all imaging departments.  Check schedules for prior related exams and annotate on the schedule.
• Check CT, MRI, and Nuclear Medicine for studies that need prior authorization to make sure proper authorization has been received and the test is approved.
• Prepare CD’s and reports along with release of information paperwork for patients need to pick up records.  Verify appropriate required ID’s before releasing to the patient according to HIPAA rules.

What you will need:

• High School graduate, or equivalent.
• Computer skills necessary to perform clerical duties with a high degree of accuracy and speed, and to enter and retrieve data from computer.
• Consistently demonstrates ability to use the hospital related computer programs, PACS, copier, fax, printer, and CD burners accurately.
• Demonstrates knowledge of scanning equipment and scanning processes.
• Previous clerical/customer relations experience preferred.
• Ability to maintain neat and orderly files and records.
• Ability to multitask in order to provide quality service.
• Provides excellent customer service to all customers, co-workers, and medical staff. 
• Ability to communicate effectively with management, physicians, co‑workers, and patients.
• Ability to handle sensitive telephone and face-to-face inquiries and problems.