Switchboard Operator: Hrly, FT

Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career. 
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:  Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What you will do:

• Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; takes calls for physician after hours answering service and routes appropriately; performs various hospital communications and clerical duties. Sorts and distributes mail for the organization.
• Answers calls to the Communications Center using the appropriate greeting in a friendly tone of voice.  Answers calls within three rings whenever possible.  Places callers on hold in a friendly manner.  Consistently and efficiently transfers callers to the correct extension.
• Answers after-hours physician lines and routes calls appropriately following the requirements of each physician office.  Documents consults and messages and follows appropriate protocols for contacting physicians. 
• Pages physicians and authorized hospital personnel.  Processes pager requests for physicians and hospital personnel.  Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page.
• Processes codes, alarms, STAT calls and emergency calls, according to Firelands Health policies and procedures.  Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.
• Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.
• Maintains departmental and physician on-call lists.
• Works with volunteers to ensure proper mail delivery.
• Contacts OB department via phone upon activation of the Cuddles system to check status.  Also contacts Security via radio to advised of alarm.
• Monitors cameras when time permits and advises when they notice camera problems to supervisor.

What you will need:

• High School diploma or equivalent. Switchboard experience preferred, but not required.
• Recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue.
• Make independent decisions when needed.  Ability to work independently without direct supervision and complete assigned tasks/duties.
• Demonstrate intermediate computer skills and ability to learn new software applications.