Patient Registrar ER: FT, 2nd Shift

Position Highlights:

• Shift Differential: 15%!
• Shift Hours: 3p-3a, 12 hour shifts
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What You Will Do:

• Registers who present in the Emergency Department, Inpatient and Outpatients. Understands critical communication techniques to obtain accurate and complete patient demographic and financial information. Demonstrates understanding of performing patient interview using appropriate techniques in a compassionate manner.
• Obtains insurance carrier information and scans of both front and back of insurance cards for all registrations and admissions. Verifies all patient demographic, Insurance, and medical data is accurate.
• Verifies insurance eligibility utilizing online programs and Managed Care Programs on all patients and enters appropriate notes on the account.
• Ensures patient flow is maintained and informs Supervisor or Director of departmental and patient issues are resolved in a timely manner.
• Performs registration functions at the patient bedside.
• Pre-Registers Direct Admit patients prior to arrival by contacting the transferring facility requesting demographic information.
• Ensures all registrations are HIPAA compliant, by ensuring patients have received the hospital’s Notice of Privacy Practices.. Reviews the release of information questions with all patients as required.
• Completes all required tasks for processing patient charts. (Example, Emergency Department Log, chart distribution, departing the patient).
• Point of Contact Scanning; Scans patient identification, insurance cards, consents and orders. Faxes ER Report to Primary care Physicians and demographics for EMS Billing.
• Directs or escorts patients to triage rooms and Nursing Units when applicable.
• Utilizes the BWC website to capture MCO information, claim numbers and allowable diagnoses.
• Maintains petty cash drawer.
• Courteously answers telephone using established greetings, and assists callers in a friendly, helpful manner.
• Utilize trauma packets for unidentified trauma patients.
• Maintains wheelchairs in foyer for ER Patients.
• Provides Outpatient Services Monday-Saturday 8:30pm – 06:30am and Sundays.
• Perform Corporate Health Center registrations after business hours.
• Exhibit proficiency in maintaining good rapport with physicians, ancillary departments and patients.

What You Will Need:

• High School diploma, or equivalent and completion of medical terminology class. May complete medical terminology class within 60 days of hire.
• Good computer skills.
• Demonstrates ability to tactfully handle difficult situations with patients, families, and physicians and good judgment in uncertain situations.
• Ability to lift 25 pounds and push a patient weighing 250 lbs. in a wheelchair.
• Ability to be mobile and stand for long periods of time.
• Ability to work in a fast paced, stressful environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)