What are the responsibilities and job description for the Field Service Technician position at Fireplace Center Bozeman?
What are we looking for?
We are looking for high-energy field service technician that is passionate about doing quality work and holds him or herself to a high standard.
Where are we located?
Bozeman, MT
Who would you report to?
This position reports the Service Manager they love hiring and working with kick-ass people.
What kind of job is this?
Full-time...our standard working hours are 8am-5pm, Monday- Friday (we love our weekends!)
Who are we?
The Fireplace Center Bozeman is the valley’s leading provider fireplace solutions and accessories. We are committed to carrying the best products at competitive prices and providing exceptional customer service. We consider ourselves to be the Hearth Experts which goes beyond knowledge and skill. A Hearth Expert embodies dedication, leaving no promise unfulfilled and no question unanswered.
Do you not only have a genuine passion for the work you do, but also a knack for crafting an exceptional client experience? If the answer is yes, consider joining our team!
What would a typical day look like?
As a Field Service Technician at The Fireplace Center Bozeman, your primary objective is to solve reported problems effectively and efficiently. Communicate with the customer what the cause of the issue, the resolution, and train them on use as required.
You will work directly with our company leadership and service team to continually ensure that our systems and processes are adhered to by both our internal team and our valued customers.
At a more granular level, your days will consist of the following:
- Perform fireplace service and maintenance
- Cleaning, diagnostics and repair of gas and pellet fireplaces
- Complete service orders and communicate with the service manager
- Ensure proper inventory is maintained on the work vehicle and required parts for the service calls are on hand
- Interact and provide answers to customer questions
- Maintain a professional appearance, attitude, and communication with customer and office staff
- Maintain company issued vehicle, electronics, and tools
- Assist the installation team with new installations as required
If we’re lucky, your daily work will be planned and structured. However, priorities can shift at a moment’s notice. You must be comfortable with shifting focus and willing to be an active participant in juggling multiple demands. In other words, lace up your running shoes and be ready to pivot quickly and efficiently!
Taking care of our customers is the most important way to set our company apart, and you will play a lead role in helping us optimizing and executing our service goals. You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their request. Customer service is something we hold sacred at our company, so it is of the utmost importance that you are willing and able to serve as a helping hand for our customers at all times.
What should you bring to the table?
- 2 years fireplace installation/service preferred but not required – we will train the right candidate
- Working knowledge of the fireplace industry and terminology
- Ability to read and understand blueprints
- Ability to use basic hand tools and power tools
- Ability to lift and carry 50lbs or more
- A high level of emotional intelligence
- A professional appearance always
- Excellent communication skills - both verbal and written.
- Resourceful and willing to patiently work through challenging situations
- Dedicated to details and follow-through
- Ambition to strive for 100% customer satisfaction at all times
What do we bring to the table?
- Base salary: $[comp information] commensurate with experience
- Health Benefits
- Paid Time Off
- Paid Holidays
- 401(k) with a Company Match
- Company-provided, Work Vehicle, tools, and Bonuses!
- An amazing team you’ll soon call family
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Fireplace installation or service: 1 year (Preferred)
Work Location: In person
Salary : $25 - $30