What are the responsibilities and job description for the Sales Support Specialist position at Fireplace Stone & Patio?
About Us:
Fireplace Stone & Patio is a leading supplier of high-quality products for contractors and builders in the construction industry. We are committed to providing exceptional customer service and support to help our clients complete their projects on time and within budget. We are currently looking for a detail-oriented and proactive Sales Support Specialist to join our team.
Fireplace Stone & Patio is a leading supplier of high-quality products for contractors and builders in the construction industry. We are committed to providing exceptional customer service and support to help our clients complete their projects on time and within budget. We are currently looking for a detail-oriented and proactive Sales Support Specialist to join our team.
Job Description:
As a Sales Support Specialist, you will be the backbone of our sales team, assisting contractors and builders with product information, quotes, sales orders, and scheduling deliveries and installations. You will play an essential role in maintaining customer satisfaction by ensuring smooth communication and timely execution of tasks. This is an excellent opportunity for someone with strong organizational skills and a keen eye for detail.
As a Sales Support Specialist, you will be the backbone of our sales team, assisting contractors and builders with product information, quotes, sales orders, and scheduling deliveries and installations. You will play an essential role in maintaining customer satisfaction by ensuring smooth communication and timely execution of tasks. This is an excellent opportunity for someone with strong organizational skills and a keen eye for detail.
Key Responsibilities:
- Provide accurate product information to contractors and builders.
- Prepare and send quotes for products and services based on customer needs.
- Process sales orders and ensure they are accurately entered into the system.
- Follow up with clients to confirm orders, delivery schedules, and installation timelines.
- Coordinate delivery and installation schedules with internal teams.
- Maintain accurate records and ensure all data entry is completed with attention to detail.
- Handle customer inquiries and resolve any issues or discrepancies promptly.
- Support the sales team with administrative tasks as needed.
Qualifications:
- Previous experience in a sales support, administrative, or customer service role, preferably in the construction or building materials industry.
- Strong data entry skills with an emphasis on accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems (experience with [specific CRM] is a plus).
- Positive attitude, strong problem-solving skills, and a customer-focused mindset.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to work in a dynamic, fast-paced environment.
- Supportive team and collaborative company culture.
- Opportunities for growth and advancement within the company.
How to Apply:
If you’re a detail-oriented, customer-focused individual with a passion for supporting contractors and builders, we’d love to hear from you. Please submit your resume and a cover letter outlining your experience to Fireplace Stone & Patio.
If you’re a detail-oriented, customer-focused individual with a passion for supporting contractors and builders, we’d love to hear from you. Please submit your resume and a cover letter outlining your experience to Fireplace Stone & Patio.
