What are the responsibilities and job description for the Store Manager position at Firestone Complete Autocare?
Position Summary:
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Responsibilities:
- Customer service.
- Drive store sales & promotions.
- Build Customer Satisfaction & Loyalty.
- Creating Results for Teammates, Customers and the Company.
- Understand alternative tire sourcing and competitors.
- Payroll, budgets and store goals.
- Responsible for record keeping and relevant financial information.
- Manage, schedule and assign staff according to their skill level.
- Attend paid training to stay up-to-date with new developments in the automotive service industry.
- Follow up with customers to obtain feedback and ensure they are satisfied with received.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma or equivalent.
- Demonstrated success in retail sales management.
- Problem solving as it relates to customer complaints.
- Aptitude to manage inventory, order scheduling, and ongoing merchandising displays.
- Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
- Teammate and customer communication skills.
- Negotiation and conflict resolution skills.
- Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
- Must have completed all current and required Firestone Complete Auto Care education courses & modules required for this position.
Preferred Qualifications:
- High school degree or equivalent is required.
- 2 year college degree or equivalent.
Our Crew Knows Benefits:
Health benefits that start on day one of employment, for all of our full-time teammates:
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Tuition reimbursement program.
- 401(k) match
- Vision and Dental Coverage.
- On demand pay (daily pay) program available.
Our Values Give Back To You
- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility:
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
