What are the responsibilities and job description for the Brewery Emporium Manager position at Firestone Walker Brewing Company?
Job Title: Brewery Emporium Manager
Department: Retail
Reports To: Retail Director
Staff Reporting to this Position: Brewery Store Associates
FLSA Status: Non-exempt
Full Time
JOB SUMMARY:
The Brewery Emporium Manager runs our brewery store in Paso Robles which serves as a haven for the ultimate craft beer connoisseur who seeks to delve deeper into the world of homebrew and beer education. The Manager provides a welcoming and educational experience to guests with the ability to impact knowledge of brewing, products, and beer in general as well manages all of the staff. They should be a conduit for education and enjoyable atmosphere.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Specifically, the responsibilities of the position include, but are not limited to, the following activities:
- Oversee and manage all staff in the brewery store including but not limited to recruiting, hiring, discipline, promotions, status changes, separations, training, scheduling, and continuous performance feedback
- Create schedules and provide training for brewery store staff
- Assess monthly inventories and provide inventory management using our POS system to include planning and stocking ensuring accuracy and accountability
- Complete opening and closing functions and paperwork
- Complete front and back-end operations
- Provide excellent customer service and ensure that all guests feel welcome and are given a responsive, friendly, and exceptional service at all times, including educating and informing customers on our beer, history and products for sale
- On a weekly basis, review timecard missed punches and correct as needed, edit, and print beer menus, and enter invoices pertaining to inventory for beer, retail and POS
- Maintain a working knowledge of beer and brewing in general, specifically knowledge of Firestone Walker’s beers
- Maintain order and cleanliness at all times, especially during busy days
- Fill in where needed to ensure efficient operations and guest service standards are met
- Enforce employer’s rules and personnel policies and complete administrative and human resources paperwork in an organized and timely manner
- Organize retail operations and partner with the management on responsibilities regarding merchandise for the Paso Taproom and Visitor Center
- Plan and oversee in-store promotional events and/or displays for all three locations
- Empower staff toward maximum performance results
- Communicate effectively with corporate management, location management, warehouse team, and staff
- Analyze sales and revenue reports and work with corporate management on forecasting
- Provide for the safety of employees and property
- Ensure store fulfills all legal health and safety guidelines
- Other duties as assigned
SUPERVISORY RESPONSIBILITIES:
Recruiting, hiring, onboarding, training, scheduling, discipline, promotions, status changes and terminations with team members. Also responsible for continuous performance feedback and completing performance reviews.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Associates Degree and 3 years of prior experience in retail management, preferable in a similar brewery store setting.
LANGUAGE SKILLS:
Ability to effectively communicate verbally and in writing. Ability to read, analyze, and interpret journals pertaining to brewing, retail and merchandise. Ability to respond to common inquiries or complaints from customers and management. Ability to communicate and present information effectively before all levels of employees and management.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to analyze and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to use logic and methods to solve problems with effective solutions. Ability to develops new and unique ideas. Ability to anticipate future consequences and trends accurately and create effective strategies and plans.
CERTIFICATES, LICENSES, REGISTRATIONS:
Beer Server Certification.
OTHER SKILLS AND ABILITIES:
Strong sales skills, strong organizational skills, solid decision making skills. Ability to manage and multi task in a fast paced environment. Ability to give high priority to customer satisfaction. Ability to take initiative, act promptly and be proactive. Self-motivated, organized and goal oriented. Ability to teach/train others. Ability to lead by example and strong interpersonal skills. Ability to start and finish tasks in a timely manner or oversee employees that are performing tasks. Ability to work weekends and holidays.
COMPUTER SKILLS AND ABLITIES:
Ability to operate and use a PC computer, proficient in Microsoft Office suite of programs. Ability to use POS system and HR-related systems.
