What are the responsibilities and job description for the Information Technology Technician position at Firewall Computer Services?
Information Technology Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The role also includes troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
Duties and Responsibilities:
- Support, maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
- Provide service and customer support during dispatches
- Tie workflow to schedule
- Manage installation, repair, maintenance, and test tasks
- Produce timely and detailed service reports
- Document processes
- Follow company’s procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with clients in person and over the phone
- Other duties as assigned
Qualifications:
- Familiarity with a variety of fields, concepts, practices, and procedures
- Experience with Microsoft Windows Operating Systems
- Experience with Microsoft Server 2019-2025
- Experience with Microsoft Office Suite
- Experience with Microsoft Office 365 Administration
- Experience with Windows Active Directory
- Experience working with networking equipment: SonicWall, Cisco, Netgear, Ubiquiti
- Ability to troubleshoot, test, repair and service technical equipment
- Good written and oral communication, organization, time management, problem solving, and technical skills.
- English literacy
- Familiarity with mobile tools and applications
- A.S. in an IT related discipline or relevant certifications
Position Requirements:
- Provide reliable transportation
- Clean driving record
- Ability to pass a background check
- Ability to pass a drug test
- Ability to excel in a high-energy, fast-paced environment
- Ability to work independently and in a team environment
- Ability to type 40 words per minute
- CompTIA certified with 2 years’ work experience in related field preferred
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Rotating weekends
Education:
- Associate (Preferred)
Experience:
- Windows: 2 years (Required)
- Active Directory: 2 years (Preferred)
Work Location: In person
Salary : $45,000 - $52,000