Manager, Property Damage

Summary

As a Manager of Property Damage, your role is to provide technical and administrative oversight to a team of claim adjusters responsible for adjudicating and settling first-party and liability personal automobile claims. Your responsibilities will ensure that all adjuster activity and file handling are consistent with company policies, procedures, and statutory guidelines. The role will also provide oversight and direction in monitoring attendance, personnel issues, performance evaluations, interviewing, and completing the disciplinary action process.

Essential Job Functions

• Oversees incoming file assignments and workload distribution; ensures appropriate alignment within the team
• Review claim files for accuracy and compliance with company policy and/or procedures
• Provides guidance and direction regarding coverage analysis, liability investigation and determination, bodily injury evaluation, negotiation, and settlement
• Ensures the team achieves productivity, quality handling, budget goals, and related KPIs
• Effectively handles and resolves consumer complaints; addresses adjusters who are the source of the complaint
• Works with other departments to establish and maintain collaborative relationships toward achieving department and company goals

• Provides technical and administrative oversight to a team of claim adjusters responsible for the adjudication and settlement of first-party and liability personal automobile claims
• Provide feedback and coaching to drive top performance within the assigned adjusting team

• Supervises staff per company policies and procedures.
• Conducts interviews, hires new staff, and provides employee orientation

• Tracks employee goals and conducts employee performance reviews
• Responsible for staff scheduling to include employee vacations, employee breaks, and back-up for absent employees

Desired Qualifications

• Requires a bachelor’s degree or equivalent work experience
• Requires a minimum of 3 years of property damage and liability claim handling experience

• Excellent time management, organizational, reading comprehension, analysis, and math skills
• Well-developed knowledge of claims Best Practices, processes, procedures, and technology

• Excellent interpersonal and communication skills

• Strong leadership ability with proven capability to train, mentor, and develop subordinates for next level roles in the organization
• Demonstrated ability to assume additional leadership responsibility as opportunities within the organization may arise

• Commitment to Acceptance’s company values
• Able to lift 0-10 pounds without assistance

Physical Demands

The physical demands described here are representative of those that a team member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to do manual tasks, which may include using hands-to-finger and handling controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team member(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you!

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.