What are the responsibilities and job description for the Collision Center Body Shop Estimator position at First Aid Collision?
Job Overview
We are seeking a detail-oriented and customer-focused Body Shop Estimator to join our team. In this role, you will be responsible for assessing vehicle damage, preparing accurate estimates for repairs, and providing exceptional customer service throughout the repair process. The ideal candidate will possess strong automotive knowledge and excellent communication skills to effectively interact with customers and technicians.
Duties
- Evaluate damaged vehicles to determine the extent of repairs needed, including shocks, struts, brake repair, and alignment.
- Prepare detailed and accurate estimates for repairs using industry-standard software.
- Communicate with customers regarding the assessment findings, repair options, and costs involved.
- Provide exceptional customer service by addressing inquiries and concerns in a timely manner.
- Collaborate with technicians to ensure all necessary repairs are accounted for in the estimate.
- Upsell additional services when appropriate to enhance vehicle performance and safety.
- Maintain organized records of estimates, repairs, and customer interactions.
- Transmit completed estimates to insurance companies as required.
Requirements
- Proven experience in auto estimating or automotive service management is preferred.
- Experience with CCC One.
- Strong knowledge of automotive systems and repair processes.
- Excellent customer service skills with the ability to build rapport with clients.
- Proficient in service writing and communicating technical information clearly.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills to manage multiple estimates and customer interactions effectively.
- Familiarity with industry software for estimating repairs is a plus.
Join our team as a Body Shop Estimator where your expertise will contribute to providing top-notch service to our valued customers.
Job Type: Full-time
Pay: $40,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $40,000 - $65,000