Commercial Loan Processor

Position Summary

As a Commercial Loan Processor at First Alliance Credit Union, you will play a crucial role in facilitating a seamless loan process for our members. Your primary responsibilities will include developing and adhering to policies and procedures, ensuring an exceptional member experience, and managing the documentation and funding process for commercial loans. You will engage directly with members, addressing inquiries and providing guidance throughout the loan lifecycle, while supporting the overall mission, vision, and values of our credit union.

Essential Functions

• Policy and Procedure Development: Lead in creating and maintaining loan processing procedures and ensure compliance and efficiency in the loan process and policy.
• Member Engagement: Provide outstanding member service by engaging with members throughout the loan process, addressing questions and concerns promptly and professionally.
• Documentation Management: Ensure the production and collection of accurate and complete documentation for all loan applications and closings. Verify and validate documents to ensure they meet credit union standards.
• Loan Funding and Booking: Coordinate and oversee the loan funding process, ensuring all necessary steps are completed accurately and in a timely manner.
• Annual Reviews: Assist and perform annual reviews by gathering appropriate documentation and information necessary for loan assessments.
• Ordering and Verifying Services: Order required services (i.e., appraisals, credit reports, UCCs, flood, title etc.) and verify their accuracy to ensure thorough loan evaluations.
• Lien Perfection: Manage the lien perfection process to ensure the correct documents, directions and filings are complete to appropriately secure our lien position in the appropriate order.
• Member Communication: Handle incoming phone calls related to business inquiries, providing clear and informative responses to support member needs.
• Mission Alignment: Support and promote the credit union’s growth and uphold its mission, vision, and values in all interactions and processes.
• Reporting and Portfolio Assistance: Coordinate and assist in the creation, updating and accuracy of business lending reporting and tracking.
• Department Collaboration: Collaborate with team members within the business lending department to ensure excellent service and loan portfolio integrity in addition to coordinating with other departments to help grow relationships and smooth member transition to other services.
• Perform any other duties assigned by Community Lending Manager
  
  

Pay And Benefits

Starting Pay: $20.78- $24.45 an hour

There may be an increase of base pay based on skills and experience.

• Benefits include: 401(k), 401(k) Matching, Dental Insurance, Employee Assistance Program, Employee Discount, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off and Vision Insurance.
  
  

Requirements:

Competencies

The attributes listed below are representative of the knowledge, skills and/or abilities required.

• Education: High School Diploma
• Experience: Three years to five years of financial institution experience.
• Minimum of 1-year knowledge of lending.
• Skills: Proficient in Microsoft Office and loan processing software.
• Member-Centric Service: Commitment to delivering a high level of service and support, with a focus on meeting members' needs and exceeding their expectations.
• Commitment to delivering superior member service and aligning with credit union’s mission and values
• Communication: Excellent verbal and written communication skills, with the ability to explain complex financial concepts clearly and effectively.
• Detail-Oriented: strong organizational skills and the ability to manage multiple tasks simultaneously.
• Collaboration: Ability to work effectively within a team and foster strong working relationships across departments.
  
  

Professionalism/Attitude

• Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.
• Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
• Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
• Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization relevant.
  
  

Leadership

• Lives the credit union mission: we show up. We listen to your story. We provide possibilities.
• Embodies the credit union’s core values: Passion, Presence and Persistence
• Takes initiative to be involved in networking opportunities in the community.
• Generates innovative ideas, and creative solutions to challenging problems.
• Models’ behavior that builds inter-personal trust and personal integrity within the team.
• Offers to take additional responsibilities contributing to the success of the team.
  
  

Performance Measurements:

• Mission, Vision & Core Values: Ensure personal and departmental actions and service align with the credit unions Mission, Vision, and Core Values.
• Member Experience: The degree to which member service is demonstrated int eh day to day business environment. The level of support for co-workers as well as outside members, vendors, contractors, and legal counsel etc.
• Analytical Skills: The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.
• Reporting: The accuracy and timeliness of records, documents, and reporting. The ability to create complete, correct, and appropriate detailed records. Compliance with established reporting policies and deadlines.
• Communication: The ability to effectively converse and listen to both internal and external members. The use of proper written and grammatical skills, and the meaningful application of computer technology.
• Policy Compliance: The degree to which the employee has a knowledge of an complies with organizational policies, procedures, and guidelines.
• Work Quality: The level at which accurate and complete records are kept related to area of responsibility. The ability to accurately record, organize, and store company information. Compliance with established recordkeeping procedures and legal requirements.