What are the responsibilities and job description for the Authorization Representative position at First American Financial Corporation?
Who We Are
Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Primarily dealing with third party contractors, Authorization Representatives determine coverage and make repair/replacement decisions that are in the best interest of the Company. Resolves claims accurately and expeditiously by balancing the Company’s contractual obligations with providing a high level of customer service.
What You'll Do
- Respond to high call volume in a professional efficient manner.
- Authorize repair/replacement claims up to $1500.
- Interprets and evaluates contract language as it relates to qualifying a claim for coverage.
- Analyze claim facts and gather, review, research, and document necessary information in order to determine the best course of action.
- Partner with Contractor Relations, Sales Support and Claims Resolution in claim review and decision making for accurate claim closure.
- Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, purchasing of parts and equipment, and communicate claim information to homeowners.
- Adhere to established department Methods & Procedures along with call center metrics and Quality Assurance standards.
- Place contract warnings and exclusions on systems and appliances to exclude further coverage on an item.
- Perform other job duties as assigned.
What You'll Bring
- High School Diploma or equivalent
- At least 2-4 years of Customer Service or related experience
- Fundamental understanding of Home Warranty polices
- Effective listening, verbal and written communication skills
- Proven customer service skills
- Utilization of basic mathematical functions
- Working knowledge of Microsoft Office and Windows based programs
- Plumbing, HVAC, Electrical, Appliance, Pool trade experience desirable.
- Home Warranty or Real Estate experience desirable.
Salary Range:
$16.00-29.00
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Salary : $16 - $29
