What are the responsibilities and job description for the Operations Manager position at First American Financial Corporation?
Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE : FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
This role may have direct reports or may be a functional manager with no direct reports who manages an operational function with organizational impact.
Manages an operational function or the day-to-day operations of a segment of the organization's operations in compliance with established procedures for the organization. Participates in developing, interpreting, and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit's primary goal is to provide the highest quality service possible to all customers.
Job Description
HOW YOU'LL CONTRIBUTE
- Manages and sets priorities of an operational function or the day-to-day operations of a group of professionals who have responsibility for operations and project outcomes. May provide direct and indirect supervision of teams.
- Creates project plans. Identifies and leverages resources.
- Influences outcomes and assures that all employees within area of responsibility are working towards a common goal.
- Participates in the decision-making process regarding capital expenditures and asset redeployment activities.
- Responsible for adherence to operating budget guidelines regarding all expenses.
- Actively participates in all activities which support the organization's goals and objectives.
- Contributes to and drives project reviews and approves detailed designs and cost estimates for projects.
- Participates in the development of both short and long-range plans for the organization and provides input to operational decisions to clarify or modify project plans, and / or schedule requirements.
- If the employee in this role has direct reports : Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring recommendations and gets input from Senior Management / Executive Management.
- Other duties as assigned.
WHAT YOU'LL BRING
Required Education, Experience, Certification / Licensure
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.
