What are the responsibilities and job description for the Ops Analyst position at First American Financial Corporation?
Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Provides functional and processing support to ensure the efficiency of computer operations. Monitor company operating system in a production environment to ensure maximum availability and reliability. Gathers information and tracks issues to determine root cause and identify reoccurring problems regarding production operations. Implements key business improvement initiatives for assigned work group(s). Utilizing business, leadership and technical skills, defines opportunities, analyzes data, designs production work flows, and improves business processes. Participates in strategy development and executes a plan to deliver process performance improvements related to quality, delivery, and cost.
Essential Functions
- Gather information to review and identify key areas for improvement opportunities
- Drive continuous improvement through data and cost analysis
- Identify reoccurring and potential operation/procedural issues; recommend controls for prevention
- Apply analysis to recommend improvements to quality and eliminate waste/cost
- Apply metrics and data from related reports to measure improvement
Knowledge and Skills/Technology Used
- Excellent verbal and written communications
- Must have experience optimizing resources to meet and exceed production goals
- Knowledge of principles and methods for process improvement
- Understanding of business processes
- Strong detail / quality orientation
- Strong analytical skills
- Strong problem solving skills
- Customer service orientation
- Strong MS skill set
- Knowledge of legal terms used in title documents
Typical Education
- High School Diploma or equivalent
- AA degree/Technical School Certificate preferred
Typical Range of Experience
- 4 years’ experience in related work experience
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
