What are the responsibilities and job description for the Sales Technical Trainer position at First American Financial Corporation?
Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Responsible for planning and directing classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, and workshops for teaching technical skills such as, procedures, service, product, computer applications, operating systems (windows), programming, end-user training, etc. for sales production and customer-facing technologies.
Essential Functions
- Partner with internal subject matter experts, architecture, product management and training staff to determine and deliver the highest quality training.
- Confer with partners and conduct surveys to identify training opportunities based on projected needs, changes, and other factors.
- Deploy a wide variety of methods to appropriately present educational and training programs, including in-person presentations, virtual audio/visual, and print.
- Evaluate and organize existing materials for effectiveness, and re-develop as necessary.
- Oversee creation of monthly, live training schedule and other educational materials.
- Provide continuing support to end-users.
- Manage support and communication channels to end-users.
- Keep current with emerging training and learning best practices and methods.
Knowledge and Skills/Technology Used
- Experience with software or technical instruction including hands-on computer training, online webinars, self-paced e-learning modules, and lectures
- Experience with implementing educational strategies
- Demonstrates strong communication skills and experience with instructional design strategies for users with varying skill sets
- Possesses a professional proactive approach to problem solving; reliability; and the ability to rapidly learn new technologies and processes
- Ability to present training courses in a variety of in-person, synchronous online, and self-guided e-learning formats as well as supporting documentation and job aids
- Strong presentation skills within a group and one on one
- Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line/in-app help text
- Organizational and analytical skills
- Strong written and verbal communication skills
- Strong interpersonal skills
- Ability to manage multiple tasks and respond quickly to emergent problems
- Self-motivated; self-starter required for this remote position
- Experience working independently, pro-actively completing project activities; communicating with subject matter experts; and making recommendations for improvements in training strategies
- Expertise with Microsoft Office applications and Salesforce, preferred
Typical Education
Bachelor's degree in a related area
Typical Range of Experience
2-4 years of experience in the field or in a related area
Travel
20%
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
