What are the responsibilities and job description for the Associate Relationship Manager position at First American?
Who We AreJoin a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoResponsible for the general administration of trust accounts, investment management, or retirement accounts for high-net-worth individuals, families, or institutions. Accountable for retaining and growing their client base through client referral, sales support, and/or increasing share of client wallet. Job summary: Responsible for the general administration of personal trust accounts and relationship management for investment management accounts and/or individual retirement accounts.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
HOW YOU'LL CONTRIBUTE
Business development and account management responsibilities:
- Represent the company in direct contact with customers, attorneys, beneficiaries, and other related parties.
- Development of external leads through solicitation of attorneys, accountants and other centers of influence including community leaders and organizations to sell investment management and fiduciary administration business.
- Knowledge of fiduciary products and serves (e.g. personal trusts, living trusts, wills, investment management, security custody, financial consulting, estate planning)
- Understanding of California probate code, including provisions specifically related to the management of trusts.
- Periodically review trust accounting software parameters and coding.
- Obtain, direct, and update account inventory values, account assets and account relationship information.
- Initiate or approve payments or receipts to/from client accounts in accordance with terms of account governing documents.
- Monitor account activity ensuring compliance with established company policies and procedures, rules, and regulations, including completion of annual Reg 9 reviews.
- Meet regularly with clients to stay apprised of their financial needs and goals.
- Other duties as assigned
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
- Bachelor's degree or equivalent combination of education and experience
- Minimum of 3 years of related work experience including experience with client relations, legal documents, and/or financial planning
- CFP, CTFA or paralegal certificate preferred.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Experience preferred: banking, financial industry, or related field; financial planning investments, and/or estate planning.
- Requires working knowledge in several of the following fields: financial planning tools and techniques; fiduciary duties and responsibilities; investment products and services; and an understanding of investment markets and portfolio management.
- Strong written and verbal communication skills
- A high level of accountability, organization, and attention to detail
- Strong self-sufficiency. Able to work independently, and in team settings.
- Strong client advisory and problem-solving skills.
- Experience working with mass affluent or high net worth clients.
- Working knowledge of Word, Excel, and Outlook.
- Meet deadlines and easily adapt to ever-altering priorities.
The pay range for this role is $75,400.00 - $100,00.00
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
COMPLEXITIES & IMPACT
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Follows department processes and procedures and makes recommendations to these processes.
- Typically, responsible for up to $1mm in client recurring revenue and/or up to 50 client relationships
SUPERVISION RECEIVED OR EXTENDED
- No responsibility for the supervision of others
- Works independently setting own priorities and objectives with supervisory consultation.
- Regularly makes recommendations to and influences department policies and procedures.
- Actively contributes to the results of a team and works towards achieving team goals and objectives.
- Uses expertise of more experienced team members and leverages additional resources to confirm solution or explore customized applications as a solution.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
