What are the responsibilities and job description for the Branch Manager/Escrow Officer position at First American?
In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. managing and coaching the staff; recruiting to grow the branch operation overall; be responsible for all levels of customer care and proactive problem resolution on our files and with staff. This role requires exceptional decision-making skills, strong communication skills and the ability to multi-task as part of a team. You will be responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. You will participate company and customer meetings and keep the staff informed of new company and industry policies and procedures and support all team players in assisting with their daily duties and responsibilities. You will work closely with senior leadership and our sales team to increase revenue and profits, manage expenses, increase client partnerships, and capture market share.
What You'll Do:
Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area
Act as a neutral third party between buyers and sellers during real estate sales
Manage funds and processes real estate transactions
Align branch goals with business unit goals
Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transaction
What You'll Bring:
6 years of directly related escrow officer experience
Demonstrated experience in a leadership or management role
Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
Excellent written and verbal communication skills
Customer service focus - passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
Pay Range: $82,925.00 - 110,525.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $82,925 - $110,525
