What are the responsibilities and job description for the Business Segment Manager - Remote position at First American?
What You'll Do:
- Has full supervisory responsibility for a staff. Coaches and mentors staff, responsible for performance management and development. Assigns and directs work, monitoring progress and status of the assigned work. Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization.
- Delivers established goals and objectives, team performance appraisals, salary administration, incentives, and hiring qualified candidates including handling time card approval process as well as approvals of time off/employee changes/modifications and annual performance reviews of employees. Manages employee relations issues and elevates as appropriate.
- Provides overall management support of the Title Production operations. Works directly with manager to monitor and improve organizational production, employee and unit cost performance
- Assists the Business Unit Financial Organization and Management to constantly improve unit cost performance. Analyzes monthly P&L & unit cost data. Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s)
- Manages the interaction with process workflow, FAST, and electronic imaging databases, (TRD, DATATREE, DATATRACE, etc.)
- Ensures teams and individuals understand roles and responsibilities via clear communication of goals and objectives; Provides feedback, delegates tasks, and identifies subordinate training needs
- Initiates and identifies process improvement and problem solving activities in order to make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
- Drive the day to day operations of segment, including both onshore and offshore staff. Ensures organizational flexibility through cross-training objectives and continuously reviewing outsourcing volumes with off-shore operations.
- Manages vendor relationships including cost reduction negotiation, grading process, turn time and quality. Handles customer special requests, concerns and complaints
- Analyzes quality in conjunction with Quality Lead with focus on improving quality and meeting quality goals. Owns the process and results.
- Owns turnaround time goals and meeting or exceeding goals established; Provides weekly report card and analysis
- Travel to offsite employee locations as required
What You'll Bring:
- Strong skills in applying Microsoft Office tools (Excel, PowerPoint) to problem solving
- Excellent customer service skills
- Excellent verbal, written, and presentation communication skills
- Ability to multi-task in a fast paced production environment
- Effective interpersonal skills with internal, external customers, management and offshore teams
- Demonstrated experience managing a large staff, on-site, off-site and potentially virtual employees
- Bachelor's degree or equivalent work experience
- 4 years of directly related experience
- 2 years of management/leadership experience
- Title Examiner background is required
Pay Range: $65,550.00-$109,225.00 annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
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What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $65,550 - $109,225
