What are the responsibilities and job description for the Default Loan Servicing Specialist (Remote) position at First American?
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoAssist and support Default teams in the successful on-boarding of service transfer accounts. Perform a variety of tasks to ensure a smooth transfer for both loans onboarding and offboarding to/from ServiceMac including tracking progress and issues. Processes are managed in accordance with established work rules, goals & objectives to improve overall execution of the onboarding process to create a good experience for ServiceMac customers and clients.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
What You'll Do
- Act as the point of contact for the default team for service transfers into and out of ServiceMac.
- Coordinate with LOB's within the Default group to ensure the successful loan boarding of service transferred accounts.
- Ensure LOBs complete necessary mapping, validating trial data and reviewing images from the prior servicer. This may include scheduling working sessions in order to track progress to ensure deliverables are met.
- Monitor and update the default service transfer checklist including the tracking of ongoing issues and escalating to management as needed.
- As needed request calls with prior servicer with appropriate ServiceMac lines of business.
- Coordinate with Loss Mitigation vendors to ensure they are aware of loan boarding impacts including the mapping of loans correctly to workflow and updates to logos.
- Closing monitor loans boarded during loan boarding trials within MSP and identify potential gaps, provide feedback on results and confidence level of mapping.
- Act as the point of contact for service release projects including assisting in the completion of service release questionnaires, answer or direct loan level questions to appropriate party and validate out going pipeline status questions.
What You'll Bring
- High School diploma or equivalent
- 3 years of directly related experience in Default Servicing or Service Transfers
- Working knowledge of fundamental concepts, practices and procedures of department/field
- Good verbal and written communication skills
- Extreme attention to detail and ability to adhere to strict guidelines and procedures
- Demonstrated experience in executing deliverables
- Ability to analyze and map data
- Project Management skills preferred
- GSE and Government experience preferred
- MSP and LoanSphere experience preferred
- Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and
- Microsoft Outlook experience preferred
Salary Range: $20.70 - $34.55
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $21 - $35
