What are the responsibilities and job description for the Documentation Specialist (On-Site) position at First American?
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoCoordinate the efforts of completing new and existing document requests for any one of the company's proprietary software, including but not limited to; FAST, SMS , DBS and Mortgage Solutions Products.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
What You'll Do:
- Maintains the Standard and Custom set of documents for FAST.
- Uses the Internet to access the most recent State and County forms.
- Provides the HelpDesk and QA with updates for clients.
- Works directly with the Sr. Document Specialist with respect to document projects as needed. This would involve coordination of document sets.
- Liaises between customers and other team members.
- Gathers data and recommends solutions to customer issues.
- Builds automated solutions.
- Performs additional duties as required by Management.
What You'll Bring:
- High school diploma or equivalent
- 1 - 3 years related experience
- Working knowledge of fundamental concepts, practices and procedures of department/field
- Good verbal and written communication skills
- Establishes effective working relationships at the work group level
- MS Word -intermediate experience, including knowledge of Template Setup
- Good proofreading skills
- Detail Oriented
- Able to work autonomously as well as with a team
- Self-motivated; self-starter
- Title and Escrow knowledge preferred
- General knowledge of web applications preferred; training provided for company specific applications
- Adobe Acrobat-preview, print preferred
Salary Range: $23.80 - $32.00 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $24 - $32
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