What are the responsibilities and job description for the Escrow Branch Team Lead position at First American?
What You'll Do:
* Responsible for directing the day-to-day operations of an assigned branch where escrow transactions are done
*Act as a neutral third party between buyers and sellers during real estate sales
*Manage funds and processes real estate transactions
*Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations.
*Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions
What You'll Bring:
*6 years of directly related escrow officer experience
*Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
* Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
* Excellent written and verbal communication skills
*Customer service focus - passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
* Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views; living our values
*High school diploma or equivalent
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
