What are the responsibilities and job description for the Operations Manager position at First American?
HOW YOU'LL CONTRIBUTE
Manages and sets priorities of an operational function or the day-to-day operations of a group of professionals who have responsibility for operations and project outcomes. May provide direct and indirect supervision of teams.
Creates project plans. Identifies and leverages resources.
Influences outcomes and assures that all employees within area of responsibility are working towards a common goal.
Participates in the decision-making process regarding capital expenditures and asset redeployment activities.
Responsible for adherence to operating budget guidelines regarding all expenses.
Actively participates in all activities which support the organization's goals and objectives.
Contributes to and drives project reviews and approves detailed designs and cost estimates for projects.
Participates in the development of both short and long-range plans for the organization and provides input to operational decisions to clarify or modify project plans, and/or schedule requirements.
If the employee in this role has direct reports: Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring recommendations and gets input from Senior Management/Executive Management.
Other duties as assigned.
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
Bachelor's degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years demonstrated experience in a supervisory or management role
Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Solid administrative and management skills
Project management and planning skills
High level of business acumen, strategic agility, ability to develop others, and influence change
Analysis and negotiation skills
Excellent interpersonal and communication skills
Ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization's preferences and priorities
Successful track record designing, developing, and executing complex projects in area of functional expertise.
Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
Strong capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics
Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
