What are the responsibilities and job description for the Client Success Manager position at First Arriving?
About the Job
First Arriving is a fast-growing technology and marketing company focused on public safety, non-profits, and local government. We are seeking a highly effective client success manager for our rapidly growing digital dashboard platform.
Responsibilities
- Manage post-sale initial on-boarding, with a hands-on approach to platform setup and a focus on making the process as easy as possible for the client
- Lead client calls and gather requirements for product implementations
- Guide the customer through the implementation process and improve retention with training and check-in calls
- Be well versed in the product and application integrations to inform and train clients
- Collaborate with the Sales, Development, and Marketing teams on a regular basis
- Advocate customer needs and lead issue resolution cross-departmentally
- Collaborate with Director of Marketing Technology to optimize processes and improve our products based on client feedback
- Assist with managing post-implementation support
Requirements
- 1-2 years’ experience in a customer facing or project management role
- Bachelor’s degree or equivalent
- Ability to leverage cross functional business and technical resources to provide timely issue resolution
- Passion for building client relationships
- Excellent written and verbal communication skills
- Extremely organized and ability to multitask
- Ability to quickly grasp and explain technological and business concepts
Preferred Skills & Experience
- Previous experience working at a technology company
- Experience with Teamwork, Basecamp or other project management platform
- Experience with HubSpot, Salesforce, or other CRM
- Experience in FreshDesk, or another support/ticketing platform
Why Work for Us
- You’ll be working at a fast-paced and growing marketing and technology agency in fun, creative niche markets
- Competitive salary and PTO
- Four floating and seven paid holidays
- Health, dental, vision and life insurance
- 401(k) with employer match
- Education and tuition assistance
- Stocked kitchen with snacks & drinks
- Schedule flexibility
Location
Our office is based in Hanover County just outside of Richmond, Virginia.
How to Apply
Email a cover letter and a current resume. Submissions without this information will not be considered. No phone calls or in person visits please.
Work Remotely
- Yes
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Remote
Salary : $45,000 - $60,000