Barista

If you are kind, honest, and LOVE specialty coffee, keep reading to see if you have what it takes to be a barista at First Avenue Coffee...

Position Overview:

Barista responsibilities include educating customers on our menu, making recommendations based on the customer's preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista must be kind and honest, should have customer service skills, a good latte art game, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable (while experience is not required, it is preferred). The barista should be flexible to work various shifts throughout the weekly schedule.

The lead barista has a proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has the responsibility for serving all products with friendly, individualized attention toward each customer. He/she is also responsible for making a difference to our customers by educating them about our premium coffees and teas. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program. The lead barista fulfills any other duties the store manager assigns and professionally represents First Avenue Coffee. All team members are expected to support the Mission Vision, and Values and follow the rules in the Employee Handbook.

Ultimately, the barista ensures an excellent experience for our guests.

This position’s compensation includes hourly wages and tips.

Product:

• Educates our customers on the superior quality of Company products and services.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Sells and serves products to customers in a courteous and friendly manner.
• Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products.
• Participates in all sales promotions effectively and efficiently.
• Safely handles all hot and cold drinks during drink preparation.
• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Company drink recipes and procedures.
• Passes monthly re-certifications in a timely manner.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks, and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service standards and demonstrates such standards when training other team members.

Environment:

• Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
• Restocks shelves, when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
• Assists in the distribution of weekly shipments and maintains a clean and organized storage room.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands

• Honesty and kindness over everything
• Runs errands, when needed.
• Works special events, as needed.
• Maintains positive Company morale.
• Must be able to work overtime, as needed.
• Must have expressed knowledge of espresso, brew methods, coffee process, and tea knowledge.
• Good latte art skills
• Ability to lead, communicate and train fellow team members in First Avenue Coffee standards.
• Experience in retail/specialty stores or food establishments preferred.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Register and cash handling experience.
• Minimum high school diploma or equivalent.
• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motions, handle or feel objects, and reach with hands and arms.
• Regularly required to lift and/or move items up to 30 pounds.
• Vision requirements: close vision, distance vision, and ability to adjust and focus.
• Regularly required to handle food and hot beverages.

Please thoroughly review our Vision Mission and Values. These are very important to us as a team to know and get behind these guiding principles! (You will need to know them and align with them if you are chosen for an interview.) https://firstavenuecoffee.com/career/

Job Types: Full-time, Part-time

Pay: $16.50 - $19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Barista: 1 year (Preferred)

License/Certification:

• Food Handler Certification (Required)

Ability to Relocate:

• Spokane, WA 99201: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19