What are the responsibilities and job description for the Teller - Relationship Banker position at FIRST BANK AND TRUST COMPANY?
First Bank and Trust is seeking two Teller/Relationship Bankers in Morristown, TN to work in our new full-service branch. The Teller/Relationship Bankers at First Bank and Trust are the primary contact for our customers. Teller/Relationship Bankers provide our customers with superior and quality customer service. These individuals promote the Bank’s products and services and provide customer referrals for new products and services daily.
KEY RESPONSIBILITIES:
- Greet customers and provide exceptional service during each interaction.
- Open new accounts, process transactions, and assist with account maintenance.
- Identify customer needs and other appropriate banking products and services.
- Educate customers on digital banking tools and services.
- Ensure compliance with all banking policies, procedures, and regulations.
- Provide excellent customer service by addressing inquiries and resolving issues.
- Maintain and balance a cash drawer accurately.
- Promote bank products and services to meet customer needs.
- Collaborate with team members to meet customer service and operational goals.
- Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
- Respond to customer inquiries in person, over the phone, or via email.
QUALIFICATIONS:
- High school diploma or equivalent.
- Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing – preferred.
- Two years of previous cash handing or customer service experience.
- Strong communications and interpersonal skills.
- Attention to detail.
- Basic computer proficiency and ability to learn banking software.
BENEFITS FOR FULL-TIME EMPLOYEES:
- PTO Leave is 20 Days per year earned monthly.
- First Bank and Trust recognizes 11 paid holidays, when the holidays occurs during the work week.
- Medical, Dental and Vision Insurance coverage starts the 1st day of the month after hire date.
- Employees are automatically enrolled in the bank's 401K/ESOP Plan.
- First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary.
- First Bank and Trust provides long-term disability Insurance coverage.
- Normal work week is Monday- Friday between 8:00 - 6:00
First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran
