What are the responsibilities and job description for the Customer Service Representative/Banking Professional position at First Bank of Montana?
About the Role
We are seeking a Customer Service Representative to join our team at First Bank of Montana. This role involves providing exceptional customer service and support, handling deposits, withdrawals, cashing checks, and other banking transactions.
You will be responsible for promoting our bank's products and services, adhering to company policies and procedures, and maintaining confidentiality and professionalism at all times.
Key Responsibilities:
- Teller Duties:
- Handle cash transactions, including deposits, withdrawals, and cashing checks.
- Assist customers with banking transactions, answer questions, and resolve issues.
- Utilize bank software to complete transactions and maintain accurate records.
- Balance cash, maintain established cash levels, and follow company policies and procedures.
- New Accounts and Customer Service:
- Open new deposit accounts, including checking, savings, CDs, and IRAs.
- Assist customers with banking products and services, including debit cards and online banking.
- Maintain existing account relationships, provide excellent customer service, and adhere to company policies and procedures.
- Team Player:
- Work effectively in a team environment, providing support and assistance as needed.
- Participate in community service and bank-sponsored activities.
- Represent First Bank of Montana in a professional manner, maintaining a positive attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.
