What are the responsibilities and job description for the Cashier Associate position at First Bank of Wyoming?
About the Role:
\We are seeking a highly motivated and customer-focused individual to join our Teller Team at First Bank of Wyoming. As a key member of our frontline team, you will play a vital role in providing exceptional service to our customers, handling cash transactions, and maintaining a clean and organized work environment.
\Key Responsibilities:
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- Engage with customers, learn their names, and develop relationships to enhance customer satisfaction and loyalty \
- Provide excellent customer service, adhering to our Quality Service Standards and My Service Pledge \
- Conduct financial transactions within established guidelines, including deposits, withdrawals, check cashing, loan payments, and more \
- Introduce new products and services, such as credit cards, debit cards, and online banking, when applicable \
- Maintain accurate balances and adhere to cash handling procedures to safeguard assigned cash/currency \
- Identify and manage risk in every transaction, detecting fraudulent activity to prevent loss for First Bank of Wyoming and its customers \
- Process overages/shortages according to our Cash Variation Policy \
- Ensure a professional appearance, maintain confidentiality, and display courteous behavior towards customers and colleagues \
- Participate in required training, staff meetings, and lobby displays, and contribute to community service initiatives \
- Perform other duties as assigned by management \\/ul>\
- 0-2 years of similar or related experience, including preparatory experience \
- High school diploma or equivalent is required; prior banking experience is preferred \
- Prior customer service experience is also preferred \\/ul>\
- Strong problem-solving skills and ability to prioritize multiple tasks and responsibilities \
- Excellent communication and interpersonal skills, with the ability to establish and maintain effective working relationships \
- Ability to work effectively under pressure, meet deadlines, and make decisions based on regulations and company policies \\/ul>
Requirements:
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Skills and Abilities:
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