What are the responsibilities and job description for the Loan Operations Coordinator position at First Bank of Wyoming?
About the Role:
The Loan Support Specialist I is responsible for managing loan information, processing payments, and reviewing daily reports. This role requires professional interaction with internal and external customers, maintaining confidentiality, and upholding the bank's image.
Key Responsibilities:
- Maintains accurate and up-to-date loan records, including payments and modifications.
- Processes customer inquiries and responds to their needs in a timely and professional manner.
- Works closely with internal teams to ensure seamless loan processing and customer satisfaction.
Essential Functions:
- Maintains accurate and complete loan records, ensuring compliance with regulatory requirements.
- Process payments, perform daily balancing, and review reports to ensure accuracy and efficiency.
- Communicate effectively with customers, providing clear and concise information regarding their loans.
Additional Responsibilities:
- Demonstrate strong problem-solving skills, prioritizing tasks and resolving issues efficiently.
- Build and maintain effective relationships with customers, colleagues, and management.
- Participate in training and development opportunities to enhance knowledge and skills.
Interpersonal Skills:
This role requires excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Physical Requirements:
The physical demands of this role are moderate, with occasional standing, walking, and lifting of up to 10 pounds.
Working Conditions:
Work will be performed in a climate-controlled office environment with moderate noise levels.
