What are the responsibilities and job description for the City Executive III position at First Bank?
SUMMARY:
The position of City Executive III is responsible for supervising and leading commercial team members, such as, Business Development Officers, Loan Assistants/Loan Processors, and Portfolio Managers in their assigned city; developing new deposit and loan business; ensuring all activities run smoothly and efficiently for lending functions; providing leadership, training and supervision to lending staff within their city; providing a superior level of customer relations and service; and ensuring compliance with Bank policies and procedures. The position of City Executive III is responsible for attaining established Bank and city goals through active participation in sales management, managing an active pipeline and customer prospects for the city/market, collection activities, and expense control as relates to local budgets. Incumbents may perform duties in the absence of Area Executives.
Level III represents represents incumbents who have an established history of commercial lending in the market they are assigned. They will have a history of managing a team. They will manage a current or potentially large market size in respect to loan portfolio and deposit assets. Level III direct reports may include loan assistants, portfolio managers and/or BDO generalists.
ESSENTIAL FUNCTIONS:
PRODUCTION:
- Engages in business development activities, including local advertising and solicitation of new business prospects; participates in community affairs, business and service organizations, including public speaking; meets with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary.
- Contributes to the overall profitability of the city by managing pricing in both loans and deposits in order to meet profitability/NIM goals; implements costs controls; monitors expenses while also addressing income generation including non-interest income to ensure compliance with budget. This effort will require collaboration with the Branch(s) in their city.
- Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures; keeping within assigned approval limits; and using these instances as learning tools for employee development.
SERVICE EXCELLENCE:
- Adheres to all levels of our Service Excellence standards, including coordinating efforts with Retail Market Managers to ensure Service Excellence meetings are occurring, attended by all personnel, and done so in a way that is meaningful to all team members; from time to time lead Service Excellence huddles.
- Reinforces the application of superior customer service through their example along with appropriate follow through with involved customers and employees. For example: responding to inquiries taking responsibility and ownership for the outcome, working with the appropriate department or person to resolve the issue, and exhibiting the necessary follow through with customers and/or staff involved to ensure a timely resolution.
TEAM MANAGEMENT:
- Provides supervision, support, and oversees the activities of their commercial lending city. City Executives may provide a secondary support for Area Executives.
- Manages the workflow through First Bank’s systems/processes for commercial loans from inception to booking.
- Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; motivates and monitors staff in cross-selling and product presentation compared to goals.
- Plays a major role in the development and growth of their commercial lending team through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
- Performs personnel actions including performance appraisals of their staff, and participates in the selection and interviewing of candidates for employment;
- Ensures the organization of the city, coordinating available resources (e.g., staff, materials, etc.) for maximum results
- Reviews lending request from the city to be presented to senior management.
- Prepares a variety of routine and special reports as required.
COLLABORATION
- Working with the Retail Market Managers for the facilitation of joint calls and call coaching with retail team members. This collaboration ensures a mutually beneficial partnership between the retail and lending teams. As needed, provides feedback to the Branch Manager regarding branch personnel performance; Helps the Branch Manager when interviewing candidates for branch staff employment.
- Acts as a mentor in the development and growth of branch team members as is relates to loan training and deposit and loan growth.
- Collaborates with branch teams to process, solve and answers complex customer transactions, problems or inquiries.
- Collaborates with the Credit Department regarding loan structure, underwriting and approvals for loans within their area.
- Participates in various internal committees assigned by senior management.
SERVICING
- Manages the city’s loan portfolio keeping up to date on Large Loan Servicing standards, covenants, borrowing bases, loan maturities, renewals, collection of exceptions, and monitors collection efforts. Investigates and follows-up on significant changes in the status of existing customers; takes action if review results in a change status for the loan and/or relationship including but not limited to risk rating changes and line limit changes.
- Collaborates with Credit Officers and Analysts to review documents related to the loans/relationships in their portfolio.
- Post loan closing review of booked loans to ensure accuracy of customer data, billing/payments, and loan details in the system of record.
- Ensures the lending team is monitoring their loan portfolios.
- With Knowledge and Accuracy will use the Bank’s operating systems to perform their job duties.
SAFETY & SOUNDNESS
- Assures audit compliance and procedure quality control throughout the city and recommends and initiates corrective actions; ensures that the city is in compliance with established Bank policies, procedures and state and federal regulations.
- Maintains advanced knowledge and awareness of financial industry status and trends.
- Completes annual compliance courses within the assigned due date.
- Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
- On occasion, may open and close the branch office and vault.
- Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
- Bachelor’s degree in business, finance, or related field or equivalent work experience.
- Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
- Excellent organizational and time management skills – ability to work with minimal supervision.
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
