Deposit Operations Transformation Lead

SUMMARY:

The Deposit Operations Transformation Lead is instrumental in advancing the efficiency and optimization of our deposit operations systems and processes. This critical role is focused on spearheading key initiatives that streamline operations, deploy innovative automation solutions, and ensure strict adherence to regulatory compliance. The position requires a thorough understanding of deposit operations to identify and address weaknesses and inefficiencies across various departmental processes. The Deposit Operations Transformation Lead is responsible for the comprehensive implementation of automation solutions, the development and execution of special projects, and the establishment and maintenance of departmental standards, policies, and procedures. This role necessitates close collaboration with multiple departments to achieve organizational goals and deliver superior outputs that enhance customer satisfaction and operational effectiveness

ESSENTIAL FUNCTIONS:

• Identify, analyze, and implement process improvement initiatives across deposit operations to enhance efficiency and productivity.
• Act as a key stakeholder in projects related to mergers and acquisitions, ensuring seamless integration of deposit operations and compliance with regulatory requirements.
• Support and participate in cross-functional projects to streamline operations and achieve strategic goals.
• Ensure all deposit operations comply with relevant regulatory requirements and industry best practices.
• Lead initiatives involving Robotic Process Automation (RPA) to automate repetitive tasks and optimize operational workflows.
• Work closely with various departments and stakeholders to drive process improvements and support organizational objectives.
• Oversee year-end processes to ensure accuracy and compliance.
• Lead clean-up initiatives to maintain data integrity and operational efficiency.
• Coordinate disaster testing and ensure business continuity plans are up-to-date and effective.
• Manage the release of new system features and updates, ensuring smooth transitions and minimal disruption to operations.
• Serve as a point of escalation for complex issues, providing guidance and resolution.
• Develop and deliver training programs to enhance team capabilities and process understanding.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s Degree; or the equivalent combination of education and experience.
• Work related experience should consist of duties in a business environment and should consist of 10 years’ experience in Deposit Operations.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Extensive knowledge of deposit operations and banking regulations.
• Excellent organizational and time management skills – ability to work independently with minimal supervision.
• Strong analytical and communication skills.
• Experience with process improvement, regulatory compliance, and automation.
• Extensive skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.