What are the responsibilities and job description for the Flexible Transaction Banker position at First Bank?
Do you enjoy getting to know new people and having conversations? Then becoming a Flexible Transaction Banker with First Bank would be a great fit for you! As a Flexible Transaction Banker, you will interact with customers each day providing exceptional service and accurately completing transactions on their accounts. You will build relationships with our customers to better understand their needs and offer services that fit their needs.
Duties include:
Customer Service:
- Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages, consumer loans, etc.
- Create money orders, official checks, etc.
- Scan transactions into system for processing
- Provide timely, courteous and professional customer service
- Build appropriate relationships with customers to better understand their banking needs
- Responsible for having an in depth understanding of transactional processes and retail bank products
- Assist customers with resolution of account concerns and issues
- Promptly and cheerfully answer phone calls and greet in a professional manner.
Cash Handling:
- Accurately process transactions evidenced by balancing daily
- Ensure assigned cash drawer is kept secure at all times
- Keep cash drawer within assigned drawer limits
- Balance ATM, vault, etc. as assigned
Referrals:
- Responsible for having at minimum a general understanding of all products the bank offers and presenting bank products as solutions to customers
- Support the overall sales effort by referring customer to others within the bank for financial solutions
- Participate in retail product campaigns the bank initiates
Other:
- Work as one collective bank team and assist in other departments as needed
- Understand and comply with the related laws and compliance regulations that pertain to the position including but not limited to bank secrecy act, confidentiality, privacy, and funds availability policy
- Complete training as needed or required
- Other duties as assigned
To service our customers, you will excel at processing bank transactions including but not limited to deposits, withdrawals, payments and creating cashier's checks. Cash handling is another important aspect of this position and must be done accurately. Hours for this position vary based on need and availability but generally average around 20 hours per week over the entire year. Since this is a flexible position, we may be able to accommodate unavailability on certain days and work around other commitments, however, availability to work at least two Saturdays per month from 9am to noon is required. This position may work at our Waverly, Plainfield or Cedar Falls offices.
If this sounds like fun and you have good attention to detail, good communication skills and can adapt easily to new situations, apply today!
EOE, including disability/vets
