What are the responsibilities and job description for the Float Teller position at First Bank?
Banking Specialist II
This role, Banking Specialist II, may be referred to by various names: New Accounts Representative, Senior Teller, and so on. At First Bank, we choose the title "specialist" because that's what you are: a master of handling transactions at the teller window, with a focus on gaining more training and skills to assist clients with new accounts and other non-monetary transactions.
Key Responsibilities
- Delivering exceptional client service by accurately and promptly opening new accounts and other products for current clients and new clients to the Bank. This includes providing maintenance on accounts and products when requested and authorized by the client. Additionally, quoting rates, terms, and fees on all products and services while providing necessary disclosures as required (NMLS registration will be needed).
- Fostering the use of alternative delivery systems by explaining the benefits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
- Identifying borrowing needs and originating consumer loan applications. Assisting in the processing and closing of loan applications.
- Increasing sales and cross-sell opportunities by participating in sales events like in-aisle sales (where applicable), internal/external events, outbound calls, and promotional activities.
- Sustaining our Bank's culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible.
- Maintaining continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately, and as expeditiously as possible.
- Ensuring Branch compliance by performing tasks such as cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, monthly and quarterly branch audits, regulation training, monthly security reports, balancing of travelers checks, official checks, and money orders.
- Protecting the interests of the Bank and our clients by following all security, regulatory, and audit procedures, including daily balancing of individual teller drawers, ATM, and vault. Maintaining proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out-of-balance conditions to branch management.
- Helping coach Banking Specialist I on products, services, policies, and procedures.
- Contributing to the Bank's success by identifying sales opportunities and referring clients to the appropriate area. Working towards achieving branch and individual sales and referral goals.
- Working to retain existing client relationships and acquire new ones by conducting calls on maturing accounts, following up on leads, referrals, and other prospecting opportunities.
- Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client. Cultivating relationships with retail store associates is also essential.
- Contributing to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.
- High School Diploma or Equivalent
- Minimum 12 months previous client service experience preferred
- Previous cash-handling experience required
- Previous banking experience strongly preferred
- NLMS registration preferred
- Developed customer service skills, including written and verbal communication
- Ability to use a PC and alpha/numeric keyboard
- Flexible work week schedule, which may include Saturdays
