What are the responsibilities and job description for the IT Learning and Development Support Specialist position at First Bank?
As an IT Learning and Development Support Specialist with First Bank you will be responsible for providing technical assistance, training, and communication to the bank's computer users.
Duties include:
Help Desk Support:
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Update and maintain progress or resolution of tickets within online ticketing system.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Confer with network users about solutions to existing system issues.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system issues, and replace defective components when necessary.
- Recommend changes to improve systems and network configurations.
- Assist in software upgrades and implementations.
Training and Development:
- Create and update IT procedures.
- Develop training materials and procedures.
- Train users in the proper use of hardware or software.
- Provide regular communication to staff on ways to efficiently use the technology available to them.
Other:
- Oversee the asset inventory program by keeping records of assets and expected lifespans, conducting reviews and inspections of assets, and making recommendations for replacements.
- Stay knowledgeable and up to date on information technology related topics.
- Understand and comply with the related laws and compliance regulations, both internal and external.
- Responsible for ensuring high-quality customer service is provided to both internal and external customers.
- Other duties as assigned.
To be best prepared for the position excellent written and verbal communication skills, exceptional attention to detail, and the ability to manage one's time will be needed. In addition, the ability to follow through with commitments, meet deadlines, problem solved, troubleshoot, and adaptability will be important to have. Having a 2-year degree in information technology or related field or equivalent experience is highly preferred, however, only a high school diploma is required.
Apply online today.
EOE, including disability/vets
