Quality Manager

Job Description: Quality Manager

Position Summary:

The Quality Manager is responsible for overseeing and ensuring that all products meet the required quality standards before reaching the customer. They will develop, implement, and maintain a comprehensive quality management system in alignment with regulatory requirements and customer expectations. This position plays a critical role in driving continuous improvement in manufacturing processes and quality assurance activities.

Key Responsibilities:

1. Quality Management System (QMS):

• Develop, implement, and maintain the QMS to comply with industry standards (e.g., ISO, Six Sigma, Lean, etc.).
• Conduct periodic audits of the QMS and ensure corrective actions are implemented.
• Ensure compliance with applicable regulatory standards and customer specifications.

1. Process and Product Quality:

• Monitor and evaluate production processes to ensure adherence to quality standards.
• Investigate and resolve quality issues, including root cause analysis and corrective actions.
• Work with cross-functional teams to implement process improvements for consistent product quality.

1. Documentation and Reporting:

• Establish and maintain detailed documentation of quality metrics, procedures, and inspection records.
• Analyze quality trends and produce regular reports for senior management.
• Maintain and update records of customer feedback and non-conformance reports.

1. Leadership and Team Management:

• Lead and manage the quality assurance team, including recruitment, training, and performance management.
• Foster a culture of quality throughout the organization, including training programs and awareness campaigns.
• Serve as a liaison between production, engineering, and customers regarding quality-related matters.

1. Supplier Quality Management:

• Assess and evaluate the quality performance of suppliers and vendors.
• Develop and monitor supplier quality agreements and improvement plans.
• Collaborate with procurement and supply chain teams to address supplier-related quality issues.

1. Continuous Improvement:

• Implement continuous improvement initiatives and facilitate process optimization.
• Utilize quality tools such as FMEA, SPC, and CAPA to enhance operational efficiency.
• Benchmark and integrate industry best practices into existing quality programs.

Required Qualifications:

• Bachelor's degree in Engineering, Manufacturing, or a related field (Master’s preferred).
• 5 years of experience in quality assurance/management in a manufacturing environment.
• Strong knowledge of QMS principles, ISO standards, and statistical process control.
• Proficient in quality management tools (Six Sigma, Lean, FMEA, etc.).
• Excellent leadership, communication, and problem-solving skills.

Preferred Qualifications:

• Certification in Quality Management (e.g., CQE, CQM/OE, Six Sigma Black Belt).
• Familiarity with specific industry regulations (e.g., FDA, AS9100, or IATF 16949).
• Experience in managing large-scale audits and working with diverse production teams.