What are the responsibilities and job description for the Loan Quality Manager position at First Business Bank?
Join us today as a Loan Quality Manager!
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At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!
Location: Madison, WI with three days per week in office requirement.
OVERVIEW:
In this managerial role as part of our Loan Operations Department, key duties include: operational oversight, setting goals, organizing workflows, and maintaining reporting tools. In addition, this position oversees imaging and collateral monitoring operational activities, leading and developing team performance, enhancing process efficiency, and ensuring compliance and risk management within the loan operations department. Essential responsibilities for this role include:
Operational Oversight – 40%
- Set goals, prioritize tasks, organize workflows, and ensure the timely and accurate completion of work.
- Research and compile information for use in monitoring the operations of the post-close review, imaging, and collateral monitoring.
- Provide oversight and guidance for the review of the loan approval and documentation, as well as quality assurance of the boarding and servicing process through the loan life cycle
- Forecast trends in loan production to ensure proper staffing is in place and prepared.
Leadership and Team Performance – 30%
- Determine appropriate staffing model and staffing levels.
- Oversee the recruitment, hiring, and onboarding of department employees, while assigning tasks, managing performance evaluations, career development, staffing, and disciplinary actions.
- Train new and monitor experienced, personnel.
- Establish and monitor performance and quality goals for the respective areas within loan operations.
- Maintain employee motivation, engagement, and recognition, inspiring commitment and integrity while modeling cultural values and positive behaviors.
Process Improvements and Efficiency – 10%
- Review/audit management functions and procedures on a consistent basis making recommendations to improve quality and productivity.
- Show innovation in improving existing processes and procedures.
Compliance and Risk Management – 20%
- Review loan documentation to ensure accuracy, adherence to credit approval and loan policy
- Assist in the preparation responses for examiners, auditors, or external/internal audit and make corrections as necessary.
QUALIFICATIONS
- Associates degree in business or related field.
- 7-10 years of progressive experience in commercial loan processing and compliance
- 3 years of supervisory experience
- Strong knowledge of loan documentation and related laws and regulations – commercial and consumer
- Demonstrate high level of decision making skills
- Demonstrate well developed verbal and written communication and interpersonal skills
- Strong organizational skills, meticulous attention to detail, and ability to prioritize tasks
