What are the responsibilities and job description for the Personal Banker - No Sales position at First Business Bank?
Join us today as a Personal Banker- No Sales!
First Business Bank is a Top Workplaces USA company, learn more here.
At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!
OVERVIEW
This position is onsite Monday-Friday 8am-5pm at the Leawood, KS location.
Specifically, as a Personal Banker- you will:
Be responsible for providing the highest level of client service to all Bank clients, prospects and employees utilizing in-depth knowledge of Bank products and services. No sales goals!
Provide Exceptional Client Service
- Respond to clients’ questions by answering the telephone promptly, greeting clients upon their entering the bank, and promptly responding to emails.
Perform Transactions with Accuracy
- Receive, verify and post checks and cash for deposit to account
- Process withdrawals and cash checks for clients and non-clients.
- Issue Cashier’s Checks, foreign currency, and gift cards with available funds.
- Process and scan all teller transactions through branch capture
- Process wire transfer requests.
Perform Account Opening and Maintenance with Accuracy
- Create documents and open deposit products on the bank system for clients with accuracy
- Accurately complete stop payment orders, address changes, account information updates, and general account maintenance as requested
- Upload debit card applications and perform debit card maintenance as needed.
Other Administrative Duties
- Process Credit Verifications
- Notary Public Services
- Review IntraFi reports, print and mail customer notices, and balance GL accounts daily. Open new IntraFi accounts and process corresponding deposit account and GL entries
The successful candidate should have:
- 1 year banking experience required
- Well-developed client and interpersonal skills.
- Well-developed written and verbal communication skills.
- Ability to engage clients to determine their banking needs.
- Ability to listen and resolve clients’ problems and issues.
