What are the responsibilities and job description for the Branch Operations Administrator position at First Capital Bank?
Description
First Capital Bank's mission is to provide profitable, competitive, and responsive community banking services, which exceed the expectations of our customers, stockholders, and employees. Our rapid growth and commitment to upholding a people-first company culture, has created an ambitious, supportive, and fun atmosphere.
The Branch Operations Administrator role focuses on maximizing the effectiveness of the bank’s core applications including Fiserv Premier, Integrated Teller, Business Process Manager, etc. Additionally, this role involves working directly with retail team members to enhance skills and product knowledge. This dynamic and fast-paced role will focus on operational growth, branch security best practices, accountability, problem solving, and doing the right things right while having a First Capital Customer Experience mindset.
REQUIRED EXPERIENCE & QUALIFICATIONS
- A high school diploma or GED.
- At least three years of professional experience in retail banking operations or a similar banking position.
- In-depth knowledge of retail banking operations, products, services, compliance, regulations, and systems.
- Experience designing and delivering training programs, preferably in a banking environment.
- Ability to travel throughout the Charleston metropolitan area and to North Carolina.
CORE JOB FUNCTIONS
- Support the Director of Branch Operations through the identification and resolution of procedural gaps and operational inefficiencies.
- Serve as subject matter expert on core banking applications and provide daily support to employees encountering technical issues or knowledge gaps.
- Troubleshoot system issues with the Director of Branch Operations and consult with IT or application vendors as needed for technical support.
- Stay current with system updates and new features, ensuring that they can be leveraged effectively and productively.
- Process Optimization: Identify inefficiencies, bottlenecks, and areas for improvement within retail processes and workflows for improved productivity, quality, and customer experience.
- Develop and maintain high-quality training materials, to include manuals, guides, presentations, and job aids.
- Ensure all training materials are up-to-date, accurate, and aligned with the latest banking policies, organizational processes and procedures, compliance requirements, and technology.
- Frequent travel to work sites within the Charleston metro area and travel to North Carolina worksites up to quarterly.
- Coach employees to ensure that best practices are being followed regarding bank processes and security procedures.
- Assist retail banking supervisors with the training of new front-line employees, provide additional training for existing employees upon request, and conduct on-site group training when new processes are being introduced.
- Maintain a thorough understanding of and ensure compliance with security and operational policies and procedures, federal and state banking regulations as well as compliance regulations including KYC, OFAC, CIP, etc.
- Assist in the continued development and implementation of branch security procedures and best practices.
- Work with the Director of Branch Operations and retail personnel to properly address customer fraud, to include ACH fraud, check fraud, wire fraud, online banking fraud, etc.
- Other duties as assigned
KEY METRICS FOR SUCCESS
- A commitment to Interact harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork and trust.
- A genuine desire to participate in a supportive and collaborative team environment, in pursuit of company goals.
- A proven history of integrity, professionalism, and accountability.
Salary : $55,000 - $60,000
