What are the responsibilities and job description for the Member Service Officer (MSO)/East York position at First Capital Federal Credit Union?
First Capital Federal Credit Union is seeking a full time Member Services Officer (MSO) to join our growing team. If you are a service-focused, energetic person, looking to advance your career and work in a well-respected, community-based financial institution with excellent salary, benefits, and incentives, this may be the right position for you!
Organization Description
First Capital Federal Credit Union is a full-service financial institution serving the needs of members throughout York County, Pennsylvania, and the United States. Membership in the Credit Union is open to all employees and their families of companies within our Field of Membership.
Our mission statement is the financial wellbeing of members and dedication to our community come FIRST.
Who are we looking for:
Individuals who can provide exceptional service, work with our members on their loan needs, and provide our members guidance on the right Credit Union products and services to meet their needs. Our Member Service Officers also assist members with their checking and savings needs, such as CDs and IRAs, digital services such as our mobile app, and identifying opportunities for new products as services. The ideal candidate will be comfortable working with members on their loan and financial needs, eager to learn new skills, have excellent written and oral communication, the ability to multi-task, and a passion for helping people.
Education & Skills
- High School or Equivalent.
- Ability to navigate/operate a PC in a Windows based system and apps, with ease.
- Able to professionally communicate with members via phone, email, and in-person.
- Two years minimum working in customer service, banking, or a related field.
Advancement Opportunities
- Member Service Officers learn and are skilled in a variety of functions to be ready when advancement opportunities open.
Working Conditions
- Work will be conducted in a well-lighted and ventilated office setting.
- Sitting, standing, bending, lifting, and navigating stairwells required during working hours.
Excellent medical, dental, vision and 401k benefits, pension, including paid vacation and paid holidays.
