Fraud Investigator

Position Purpose:

The Fraud Analyst is responsible for analyzing and detecting fraud trends, patterns. Detects common points of compromises on the Credit and/or Debit card portfolios to mitigate exposure to fraud through implementation of preventive actions. Works on projects related to Fraud Prevention initiatives and association related fraud risk assessments and compliance.

Primary Responsibilities:

•          First line review for triage, mitigation, investigation and recovery of allegations or suspicions of external customer asset fraud.
•          Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility.
•          Ensures quality standards and time constraints are met to prevent monetary losses.
•          Communicates with, customers, merchants, and leadership regarding fraud claims.
•          Maintain departmental procedures for assigned job functions.
•          Ensures accurate fraud reporting for fraudulent activity.
•          Notifies management of important developments (fraud trends) and potential problems (fraud detection/prevention)
•          Proficiency with Case Management System and reporting tools.
•          Conducting research utilizing available tools, systems, and the internet, consistent with the resolution of cases.
•         Assessment of client profile data against hits to ensure normal and expected activity.
•          Escalating relationship retention or termination decisions, and tracking account closures where applicable.
•          Proactively identify risks and drive mitigation activity to completion.
•          Work with management to escalate risks and incidents to appropriate risk & control areas to enhance risk management posture.
•          Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.
•          Performs other related duties as assigned by Manager
•          Other duties as assigned.

Authority, Impact, Risk:

• Reputational and financial risks due to non-compliance
• Lack of understanding and compliance on the part of the staff due to improper or non-existent training and incomplete/missing policies and procedures

Key Relationships: 

•          Routine interaction with Chief Compliance Officer, Internal Audit Manager, Chief Risk Officer and Chief Financial Officer (FCFS), Chief Operating Officer, CFO, Director – Deposit Services, Director of Information Technology Services, and all impacted staff
• Agency regulators (both State and Federal)

Managerial Accountability:

•          N/A

Working Conditions:

• Ability to prepare concise reports.
• Ability to deliver information in a confident, informed manner.
• Time management to accommodate multiple deadlines, various reporting hierarchies and competing schedules.
• Ability to deliver training on numerous regulatory subjects in an informative style that ensures understanding of the subject matter.
• Ability to accurately analyze and communicate reports and findings.
• Ability to work in fast paced environment.

Time Allocation:              

•          Determined by BSA and Compliance self-assessments and internal/external audit results and Regulatory examination and Board schedules.

Job Specifications:

Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.

Required:

• Minimum 3 years of experience in field of fraud  investigation, preferably in financial services industry. 
• Thorough knowledge and understanding of the fields concepts, practices, and procedures, especially with respect to interview/interrogation and regulatory reporting.
• Possess/Project self-confidence with excellent verbal/ written communication and inter-personal skills.
• Ability to handle multiple tasks simultaneously

  in a competent and professional manner 

Preferred:

•         Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook).

•         Knowledge of core and ancillary banking systems

Risk Management Requirements:

Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.

Equal Opportunity Employer including Veterans/Disabilities