What are the responsibilities and job description for the Loss Prevention Investigator position at First Cash?
Loss Prevention/Security Investigator
The Loss Prevention/Security Investigator is responsible for ensuring compliance with company policies and procedures while safeguarding company assets and personnel. This role involves conducting investigations into policy violations, fraudulent activities, and security concerns, as well as providing fact-based documentation and recommendations for resolution. The position requires collaboration with internal stakeholders and law enforcement agencies, participation in security audits, and the facilitation of training programs as needed.
What We Offer
- Competitive Compensation Package
- Paid Time Off, 401(k) Matching, and Comprehensive Medical, Dental, and Vision Benefits
- High-Growth Organization with Career Advancement Opportunities
- A Diverse, Collaborative, and Fun Work Environment
Roles & Responsibilities
- Conduct external investigations involving criminal activities such as fraud, robbery, and theft.
- Perform internal investigations to assess compliance with company policies using specialized databases and operational tools.
- Interview employees and external parties to collect, validate, and document information.
- Prepare detailed investigative reports and communicate findings to relevant departments.
- Act as a liaison with law enforcement agencies on security-related matters.
- Provide courtroom testimony as required.
- Audit customer transactions by reviewing CCTV footage, system records, and merchandise documentation.
- Conduct security inspections of company locations, evaluating alarm systems, surveillance equipment, and safes.
- Analyze daily reports to identify fraudulent activities and work with shop leadership to ensure compliance.
- Develop and distribute internal communications regarding fraud prevention, counterfeit detection, and emerging security threats.
- Lead loss prevention training programs for employees at various levels.
- Manage multiple investigations, prioritize tasks, and meet deadlines efficiently.
- Collaborate with legal and human resources departments on investigative matters.
- Analyze data related to burglaries, robberies, and security risks, providing regular reports and recommendations.
- Oversee security-related initiatives and special projects as assigned.
Qualifications & Requirements
- Minimum three years of experience in a security investigator role.
- Bachelor’s degree or equivalent experience (10 years in investigations or law enforcement preferred).
- Strong knowledge of interview and interrogation techniques.
- Experience with security investigation software, exception-based reporting tools, and data analysis systems.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Exceptional written and verbal communication skills.
- Ability to conduct formal training sessions and presentations.
- Extensive travel required.
- Bilingual candidates preferred.
Bonus Skills
- Bilingual (English/Spanish) is a plus.
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
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Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
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FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
