What are the responsibilities and job description for the Operations Manager position at First Children Services?
Position Title: Operations Leads
Pay Rate: Starting at $65,000.00- $72,000 Annually
Position Summary
The Operations Lead ensures efficient onboarding for families and employees into our programs, providing the necessary tools and knowledge to start cases/services. This role delivers high-quality case management services, ensuring consistency and accuracy that meet or exceed organizational expectations. The Operations Lead oversees employees and clients within their specified region, enforcing policies related to scheduling, time, and attendance. Key responsibilities include maintaining a strong knowledge of program requirements, reporting functions building professional relationships with state and local agencies, school districts, HR, internal departments, and key stakeholders.
Job Responsibilities
- Monitor and report on time and attendance data, collaborating with Supervisors and HR to enforce policies, deliver corrective feedback, and manage client cancellations.
- Effective communication with multiple organizational departments
- Serve as liaison for families/clients and employees, assisting with intake coordination and ongoing service scheduling.
- Point of contact for families regarding cancellations and schedule changes.
- Educate, recommend, and coordinate additional services for families.
- Communicate with families to ensure satisfaction and quality of services.
- Ensure proper staffing and services are provided in districts.
- Serve as back up in Creating CentralReach profiles for district students/classrooms.
- Manage CST requests from districts, adding authorizations into CentralReach.
- Communicate new district needs with IDS Director, Business Development Director, and Recruitment.
- Act as a liaison between the clinical and benefits teams for insurance-based services.
- Assist in Managing re-authorization timelines to prevent lapses in service delivery.
- Collaborate with intake and clinical teams to build client caseloads aligned with budgeted region censuses.
- Communicate insurance issues or lapses with families, in collaboration with the benefits team.
- Complete payroll review and approval bi-weekly.
- Serve as a backup for operation positions in NJ and PA.
- Manage overall operations in Central Reach.
- Collaborate with the Director of Operations on IDS and STRIVE services.
Miscellaneous Responsibilities
- Complete various reports as directed.
- Attend committee meetings as required.
- Adhere to company policies and procedures.
- Participate in BHTS staff meetings.
- Stay updated on laws, regulations, and policies related to organizational compliance.
- Develop and maintain cooperative relationships with colleagues and external contacts.
- Travel to FCS sites as necessary.
- Perform other related duties as assigned.
Education, Experience, and Requirements
- High School Diploma required
- Experience in applied behavior analysis, daily operations, intake, case management, and supervisory roles a plus
- Experience with staff scheduling, preferably in CentralReach a plus
- Proficiency in reading, writing, speaking, and understanding English.
- Excellent people skills, conflict resolution, project management, office experience, and general reporting skills.
- Professional attitude with strong analytical and organizational skills.
- Ability to multitask, prioritize, problem-solve, and apply critical thinking.
- Capability to work autonomously and as part of a collaborative team.
- Advanced proficiency in Microsoft Office (Word, Excel, Access, PowerPoint) and preferably Central Reach.
- Ability to be physically mobile and possess adequate vision/hearing senses, with or without reasonable accommodation.
What we have to offer you:
- Exceptional Company Culture
- Full Time Equivalent (30 hrs)
- Paid holidays
- Health, dental, vision insurance
- 401 (k)
- PTO accrual
- Tuition assistance, earn certificates and CEUs via our participating university
- Employee Discount Program through ADP (LifeMart)
- Employee Referral Bonuses Plan
- EAP (Employee Assistance Program)
Come discover endless opportunities with us!
First Children Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Salary : $65,000 - $72,000
