Compensation Operations Specialist

Position Summary:

The Compensation Operations Specialist is responsible for executing and optimizing the operational processes tied to agent compensation in the life insurance, annuity, disability, and long-term care (LTC) product space. This role blends analytical expertise with strong operational execution, ensuring commission payouts are accurate, timely, and compliant with internal compensation structures.

Key Responsibilities:

• Implement and manage compensation frameworks, including setting up and maintaining commission grids and structures.
• Administer commission payments through insurance carrier systems, internal tools, and platforms such as Excel and I-pipeline Agency Integrator.
• Analyze and verify payout calculations, resolving discrepancies proactively.
• Use SuranceBay to support contracting automation and streamline commission-related processes; maintain proficiency in its tools and updates.
• Develop and maintain detailed compensation models and documentation.
• Track and audit compensation activity for accuracy and compliance.
• Work closely with accounting, agent support, and sales leadership to support compensation inquiries and strategic planning.
• Support ad hoc reporting and analysis related to agent compensation performance.
• Contribute to the refinement of compensation policies and system improvements.
• Identify carrier discrepancies with commissions
• Understand the various commission hierarchies with agencies, producers and insurance carriers.

Qualifications:

• Bachelor’s degree in finance, Business, or a related field preferred.
• 3 years of experience in compensation, finance operations, or insurance agency support.
• Highly proficient in Microsoft 365 tools, including advanced Excel (formulas, pivot tables, VLOOKUP/XLOOKUP), Outlook, Word, SharePoint, and Teams.
• Experience with or ability to quickly become proficient in SuranceBay, I-pipeline Agency Integrator Excel tracking or similar insurance automation software.
• Strong analytical and quantitative skills.
• Familiarity with life, annuity, disability and LTC insurance products is a plus.
• Ability to manage multiple priorities with a high degree of accuracy.
• Excellent interpersonal and communication skills.

Why Work at First Choice Brokerage?

First Choice Brokerage is one of the nation's leading insurance brokerage firms, known for its strong reputation, top-tier service, and innovative solutions. With over 30 years of industry expertise, we empower insurance advisors through cutting-edge technology, competitive compensation, and unmatched support in life insurance, annuities, long-term care, and more.

You'll work alongside industry experts in a collaborative, high-performing environment that values precision, innovation, and community impact. We’re also deeply committed to giving back, supporting organizations like the Tim Tebow Foundation and JDRF. Join us and be part of a company that’s as passionate about people as it is about performance.