What are the responsibilities and job description for the Call Center Representative - Bilingual English Spanish position at First Choice Health Centers?
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact with First Choice Health Centers callers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, (re)scheduling appointments, verifying patient information, collecting information pertinent to reason for call to accurately direct patient to correct source to meet their needs.
Why First Choice?
We are committed to you! We offer great training, great benefits, career growth and employee well-being!
- Medical, Dental and Vision Insurance for employees working 30 hours or more
- 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year
- Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
- Company paid Life insurance
- Voluntary Term, Whole Life, Accident and Critical Care Insurance
- Complimentary premium Calm membership (#1 mental health app)
- Recognition programs
- Paid Basic Life Support certification with renewal every 2 years.
- Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm but all clinics close on Friday at 3 pm.
- The hourly range for this position is $17.00 - $19/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.
For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.
Minimum Knowledge, Skills & Abilities Required:
- Experience working in a call center or customer-support role.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
Experience and Training:
- Bilingual English/Spanish desired
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Minimum HS Diploma or GED equivalent
Standard Job Duties:
- Answers all incoming calls in a timely manner in a call center setting.
- Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
- Obtains and verifies required information, such as patient demographics, during call.
- Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
- Refer to phone triage list for calls referred to nurse or Provider.
First Choice is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. We test for marijuana as part of our drug-free workplace policy.
COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary : $17 - $19
