Personal Insurance Account Manager

Job Overview: A Personal Insurance Account Manager is responsible for managing and servicing the personal lines insurance policies of individual clients. This includes handling renewals, claims, policy changes, and addressing customer inquiries. The goal is to provide excellent customer service, build strong relationships, and ensure clients have the coverage they need.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with existing clients.
• Regularly review and assess client policies to ensure they are adequately covered at a competitive rate.
• Act as the primary point of contact for clients, addressing any questions, concerns, or changes to their policies.

Policy Management:

• Manage the day-to-day servicing of personal insurance policies, including home, auto, renters, umbrella insurance and more.
• Process policy renewals, cancellations, and amendments in a timely and accurate manner.
• Provide quotes, explanations, and recommendations to clients for new coverage or changes to existing policies.

Claims Support:

• Assist clients with the claims process, including providing guidance on how to file claims and following up with insurance companies as necessary.
• Ensure claims are processed smoothly and efficiently to meet client expectations.

Sales and Cross-Selling:

• Identify opportunities to cross-sell additional products (e.g., life insurance, umbrella policies) to clients based on their needs.
• Work with the sales team to convert potential leads into clients and expand the client base.

Administrative Tasks:

• Maintain accurate records of client information and policy details in the agency’s management system.
• Prepare and process insurance documents, including quotes, applications, and endorsements.
• Ensure all client files are up-to-date and compliant with regulatory standards.

Customer Service Excellence:

• Provide timely responses to all client inquiries via phone, email, or in-person.
• Address client concerns or issues, finding effective solutions to any problems.
• Ensure clients understand their coverage, policy terms, and renewal procedures.

Knowledge and Compliance:

• Stay up to date with the latest industry trends, regulations, and insurance products.
• Ensure all policies and interactions are compliant with local, state, and federal insurance regulations.

Expectations

• Ability to manage book size of $3M in premium (~500 accounts) and maintain retention of 90%
• Contribute to team production by cross-selling existing clients and winback of former clients- goal of $180K premium annually (prospect leads offered regularly by agency)

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Property and Casualty Insurance License in Texas.
• Previous experience in personal insurance or customer service roles.
• Strong knowledge of personal lines insurance products (auto, home, renters, etc.).
• Excellent communication skills (both written and verbal).
• Strong problem-solving abilities and attention to detail.
• Proficient in insurance software and CRM systems.
• Ability to multitask and manage multiple accounts effectively.

Skills and Competencies:

• Customer-focused mindset with an emphasis on service excellence.
• Strong organizational and time-management skills.
• Ability to handle sensitive client information with confidentiality.
• Proactive approach to managing client accounts and resolving issues.
• Ability to work independently as well as part of a team.

Compensation:

• Competitive salary based on experience and qualifications.
• Performance-based incentives and quarterly bonuses may be available.
• Benefits include health insurance, retirement plans, and paid time off.

This job description provides a general overview of the responsibilities and qualifications for a Personal Insurance Account Manager role. Duties and expectations may vary depending on the employer and the specific insurance products offered.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus opportunities
• Commission pay

License/Certification:

• Property and Casualty Insurance License in Texas (Required)

Ability to Commute:

• Katy, TX 77494 (Required)

Ability to Relocate:

• Katy, TX 77494: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $65,000