Field Service Specialist

Electronics Technical Support/Field Service Technician

A high performance electronics company is seeking to fill a full time position for a Tech Support/Field Service Technician.

The Technical Support Technician/Field Service Tech will work with internal teams and customers to provide technical support in person or on the phone. This position requires a reasonable amount of traveling within the US and possibly Canada during the week and, on occasion, during weekends for more complicated customer problems. The technician will diagnose and troubleshoot software and mechanical electronic issues to help customers install applications and programs. Additionally, the technician will be required to assemble and document product modifications upon request.

Responsibilities:

• Provide technical customer service support for electronic products.
• Diagnose and troubleshoot mechanical and electrical issues with products, including programming protocols.
• Take ownership of reported customer issues through their resolution.
• Communicate with clients to resolve issues via phone, email, or chat.
• Escalate unresolved problems to internal teams.
• Provide prompt and accurate feedback to customers.
• Reference internal databases or external resources for tech solutions.
• Prioritize and manage multiple open issues simultaneously.
• Follow up with clients to ensure electronic products are fully functional after troubleshooting.
• Log and document all inspections, maintenance, and repair work.
• Document technical knowledge in notes and manuals.
• Develop and provide bill-of-materials for product modifications.
• Manage record keeping of product modifications.
• Provide general engineering support within the team.
• Assist in developing and executing testing requirement procedures.
• Work independently with minimal supervision.
• Travel to job sites within the US and possibly Canada with little notice.
• Interact with customers at job sites to troubleshoot and solve issues.
• Write detailed reports of job site visits.

Qualifications:

• Bachelor's degree or higher in Electrical Engineering.
• Minimum 3 years of experience in customer service skills.
• Minimum 2 years of field experience in manufacturing electronics.
• Good understanding of programming protocols.
• Ability to diagnose and troubleshoot technical issues.
• Ability to interpret mechanical documents and engineering drawings.
• Ability to provide step-by-step technical assistance, both written and verbal.
• Familiarity with electrical tools and drawings.
• Excellent problem-solving and communication skills.
• Attention to detail with a goal-driven attitude.
• Proficient computer skills with MS Office.
• Confidence in delivering training sessions.
• Strong English language skills and written communication abilities.
• Reliable transportation required.

Physical Demands:

• Manual dexterity to perform job functions.
• Basic math skills, including measurement conversions.
• Continual standing and walking required.
• Sometime exposure to extreme temperatures.
• Working near moving mechanical parts.
• Occasional lifting over 50 pounds.
• Use of ladders and scissor lifts.
• Near vision, color vision, depth perception, and ability to adjust focus.
• Typically works in an ambient temperature lab or plant environment.
• Exposed to normal warehouse operating conditions.
• Full-time job opportunity available.

Excellent Benefits