Business Systems Analyst II (UKG) (Raleigh, NC)

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of the Raleigh, North Carolina office.

The Business Systems Analyst II is responsible for providing advanced technical and operational business system support for UKG within Human Resources. Performs needs assessments to determine business requirements, and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development. May occasionally guide less experienced analysts in the work group.

Responsibilities

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
• Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.

Qualifications

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support

OR

High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Preferred qualifications:

• Administer and maintain the UKG WFM and Payroll systems.
• Experience with UKG Dimensions or UKG Pro (formerly UltiPro).
• Technical knowledge of system configurations, report writing, and integrations is a plus.
• Serve as the main point of contact for system issues, upgrades, and integrations.
• Work closely with HR, Finance, and IT to ensure seamless data flow between systems.
• Generate and analyze reports for audits, compliance, and business insights.
• Train internal users on UKG features and provide ongoing support.
• Stay updated with legal and compliance requirements related to payroll and time tracking.
• Previous HR domain experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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