What are the responsibilities and job description for the Technology Delivery Lead position at First Citizens Bank?
Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world's most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. SVB's parent company, First Citizens Bancshares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. First Citizens Bank, Member FDIC. Learn more at svb.com.
The Technology Delivery Lead is responsible for managing delivery of projects and BAU across multiple technology domains and has organization level impact within the bank. Includes complex strategic coordination of multiple parallel projects and cross-functional domains to achieve technology and business goals, including management of overall scope, roadmaps, cost, staffing and RAID (Risk, Actions, Issues and Decision) disciplines. This position works alongside Project Managers, IT Managers in alignment with IT Leaders to deliver Bank's technological capabilities. This position drives process improvement at a team and an organization level for successful implementation. This position provides thought-leadership, works autonomously, and supports multiple business domains and their technology needs bringing in-depth expertise on business and technical knowledge across these domains. Brings in industry standards and practices, aligns with Enterprise best practices and assists the technology leadership members adopt these practices as needed.
Responsibilities
- Project and Product Management- Responsible to support the creation of technology-business cases, sketch the plan for the desired business outcomes (short, medium, and long term) and translate the plan into the strategic objectives along with the IT manager and Project Managers (where necessary). Align with the Product Managers (where applicable) to develop the product roadmap to achieve business outcome. This phase iterates every quarter and annually to fine tune the program needs continuously and address the changes within the business function.
- Technology Delivery Function - Align with IT manager and business functional managers to enable successful implementation and execution of BAU and Project deliverables. Drive initiatives around business support activities.
- Stakeholder Management - Works in conjunction with IT Leadership, Business stakeholders, Enterprise PMOs, Architecture, Infrastructure and outside parties who can impact the business outcome. Assists in negotiations with external consultants or technology vendors. Facilitates communication between IT teams and other business units as necessary. May serve as a project resource to IT leadership or as a part of larger enterprise-wide initiatives.
- Reporting and Metric - Develops methods of tracking progress and performance of the tech function. Analyzes results to determine potential issues, risks, and enhancements. Conveys recommendations to appropriate parties through reports or other documentation. May review tasks status, applications, or technical processes to determine metrics.
Qualifications
Bachelor's Degree and 8 years of experience in Project management or Program management OR High School Diploma or GED and 12 years of experience in Project management or Program management
- Advanced Project Management and technology knowledge
- Advanced communication skills and demonstrated ability to partner in conjunction with IT leadership and stakeholders
- Ability to drive straetgic directions
- License or Certification Type: Project Management Professional certification or SAFE 6.0 (Preferred)
We are an Equal Opportunity Employer and do not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.