What are the responsibilities and job description for the Customer Service Representative I position at First Citizens Community Bank?
About the Role
The Customer Service Representative I is responsible for delivering exceptional customer service and support to our customers. This role involves handling customer inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
Respond to customer inquiries and resolve issues in a timely and professional manner. Stay up-to-date on our products and services, including fees, rates, and features. - <> Effectively communicate with customers via phone, email, or in-person, using clear and concise language.
Requirements:
- <> High school diploma or equivalent educational experience required.
- <> Prior customer service experience an asset.
- <> Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office applications.
