What are the responsibilities and job description for the Universal Associate I position at First Citizens Community Bank?
Job Title
As a Universal Associate at First Citizens Community Bank, you will play a vital role in delivering exceptional customer service and meeting the financial needs of our customers.
Key Responsibilities
- Provide timely and courteous customer service, responding to inquiries and resolving issues in a professional manner.
- Process customer transactions accurately and efficiently, maintaining daily balances and reconciliations.
- Assess customers' financial needs and suggest relevant Bank services and products.
- Participate in sales culture and referral programs to drive business growth and customer engagement.
- Maintain a thorough understanding of banking regulations and procedures, ensuring compliance in all tasks and activities.
- Develop solutions to exceed customer goals and expectations, fostering strong relationships and loyalty.
Levels of Responsibility
Universal Associate I
- Processes transactions, handles cash and vault responsibilities, and opens and maintains deposit accounts for consumers and businesses.
- Completes necessary maintenance on customer accounts, ensuring accuracy and timeliness.
Requirements
- Proficiency in using personal computers and position-related software programs.
- Familiarity with general office equipment such as telephones, calculators, coin sorters, currency counters, and copy machines.
- High school diploma or equivalent educational experience (preferred).
- One year of customer service and/or cash handling experience (preferred).
Work Environment
The Universal Associate role is a full-time position averaging approximately 40 hours per week, including some Saturday mornings. This is an exciting opportunity to join our team at First Citizens Community Bank and contribute to our mission of delivering exceptional customer service and meeting the financial needs of our customers.
