What are the responsibilities and job description for the Universal Associate III (Lender) position at First Citizens Community Bank?
- Provide timely and courteous customer service.
- Process customer transactions in a professional, accurate, and efficient manner.
- Exemplify FCCB’s standard of delivering exceptional customer service every time.
- Assess customer's financial needs and suggest bank services and products.
- Actively participate in and promote the bank’s sales culture and referral programs.
- Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
- Follow proper procedures and complete tasks in compliance with banking regulations.
- Identify customer needs and develop solutions to exceed customer goals and expectations.
- Constructively interact with co-workers.
There are four levels within the Universal Associate role. A Universal Associate III will be able to perform teller work, open new accounts, maintain IRA/SEP files, and process deceased and estate accounts in addition to:
- Completing consumer loan transactions including taking and processing the application with appropriate supporting documents, closing the loan, and accurately completing all necessary documentation.
- Demonstrating good analytical and decision-making skills.
A Universal Associate III may be granted specific limits of lending authority after successful completion of Consumer and Home Equity training (NMLS# required).
HOURS will average approximately 40 per week and will include working some Saturday mornings. This position is budgeted for 2,080 hours per year.
